FREQUENTLY ASKED QUESTIONS
Does TopCarMats exclusively produce mats for cars or do they manufacture mats for other vehicles as well?
TopCarMats specializes in manufacturing floor mats for cars and semi trucks. We recognize that these vehicles have distinct needs, which is why we offer floor mats specifically tailored to each type. Whether you're looking for car floor mats or semi truck floor mats, our products are crafted to meet the highest standards of quality, durability, and functionality. Choose TopCarMats for exceptional floor mat solutions that cater to your vehicle's requirements.
How long will it take to receive my order?
The production and delivery of floor mats in United states typically take 4-7 working days. Occasionally, there may be delays, but customers are individually informed about them.
When are the goods delivered?
Couriers deliver products on weekdays and in some areas, they also offer weekend delivery. Stay updated with the estimated delivery time by receiving text message and email notifications from our trusted shipping partners, DHL or FedEx. Track your package effortlessly and ensure a seamless delivery experience.
How can I make payment in the online store?
In our online store, we provide multiple payment options for your convenience. You can make payments through the online banking system, use VISA, MASTER, or other bank cards, as well as PayPal. This allows you to choose the payment method that suits you best while ensuring a secure and seamless transaction process.
How can I place an order?
To place an order on our website, simply follow these steps:
- Visit our website and browse through the available floor mats.
- Select the desired colors and combinations that match your preferences.
- Add the chosen floor mats to your cart by clicking on the "Add to Cart" button.
- Review your cart to ensure that all the selected items are correct.
- Proceed to the checkout page by clicking on the "Checkout" button.
- Provide the necessary shipping and billing information as prompted.
- Choose your preferred payment method from the available options.
- Review your order details once again to ensure accuracy.
- Click on the "Place Order" or "Submit" button to complete your purchase.
- Once your order is successfully placed, you will receive a confirmation email with the details of your purchase. If you have any further questions or need assistance, feel free to contact us [email protected] . Happy shopping!
What is a heel pad?
The heel pad is an additional protection for the driver's floor mat. It is a rubber pad (10 x 7.5in) that is securely glued in place precisely where all floor mats begin, where the driver places their heel while driving (below the brake and accelerator pedals). The purpose of the heel pad is to provide added durability and prevent excessive wear and tear in that specific area. To better understand the purpose of the heel pad, you can refer to a photo showcasing the heel pad when choosing your car mats.
Is a heel pad necessary?
While the heel pad is not a mandatory component, it is highly recommended for optimal durability and longevity of the floor mats. Using the mats without the heel pad is possible, but having the heel pad provides additional protection and helps prolong the lifespan of the mat. Consider including the heel pad for enhanced performance and longevity of your floor mats.
What is the left leg footrest for?
The left leg footrest, also known as the "Lazy Leg Tongue," is a feature of the floor mat that covers the space where drivers typically place their left foot (the raised area on the left side where the pedals end). By resting your foot on the footrest, any dirt or water will accumulate on the floor mat instead of your car carpet. The standard size of the footrest is 10 inches in length and 4 inches in width. For customized dimensions, please reach out to us at [email protected]. To gain a clearer understanding of the left leg footrest's purpose when selecting your car mats, refer to the accompanying photo.
Is the price on the website for one mat or a set?
The price displayed on the top-carmats.com website includes a complete set of car floor mats or semi-truck mats. When you select your car or truck model on our website, the price shown will always be for the complete set of floor mats, whether it is for a car or a semi-truck, based on your selection.
How many color combinations can I choose for the floor mat and border color?
You have the option to create your own custom floor mat set from a selection of 270 possible color combinations. This allows you to personalize your floor mats to match your preferences and style.