Return policy

At top-carmats.com, we strive to provide you with high-quality customized and personalized floor mats that meet your unique preferences. We understand that each item is meticulously manufactured according to your specifications. While customized or personalized items may not be eligible for a full refund, we still value your satisfaction and want to ensure you have a positive shopping experience with us. Therefore, we have implemented a comprehensive money back policy.

 

Return Period:

We offer a 15-day return period from the date of delivery for all items, including customized or personalized products. If, within this timeframe, you decide that your purchase does not meet your expectations, you may initiate a return.

 

Eligibility:

To be eligible for a refund, the following conditions must be met:

The item must be in its original condition, unused, and with all tags and packaging intact.

 

Shipping Costs:

Shipping costs incurred during the initial purchase are non-refundable, unless the return is due to a manufacturing defect or an error on our part.

 

Return Process:

To initiate a return, please contact our customer support team within the specified return period. They will guide you through the process and provide you with a return authorization. We recommend retaining your proof of shipment for reference.

 

Refund Process:

Once we receive the returned item and verify its condition, we will process your refund within 2-3 bussines days. Please note that the refund will be issued using the original payment method.

 

Exceptions:

Please note that there are certain items and scenarios that may be exempt from our money back policy. This includes non-returnable items beyond the specified return period or items that are not in their original condition, damaged, or missing parts.

 

Customer Support:

Our dedicated customer support team is available to assist you throughout the return process. If you have any questions or concerns regarding returns or require further clarification, please do not hesitate to reach out to us [email protected]